Introduction
At Chocomaker® Chocolate, Chocolate Fountain, Cake Drip (“Chocomaker,” “we,” “us,” or “our“), we respect the privacy of our users and customers (“you,” or “your“). This Privacy Policy explains how we collect, use, and disclose information that pertains to your privacy when you visit or make purchases from chocomakers.shop (the “Site“) or interact with any content, services, features, technologies or functions offered on the Site (collectively with the Site, the “Services“).
We created this Privacy Policy to demonstrate our firm commitment to your privacy, and it outlines our information collection, use, and disclosure practices for the Site and associated Services. By visiting the Site or using the Services, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use.
The Information We Collect
We collect both Personal Data and Non-Personal Data from Site visitors. “Personal Data” means any information relating to an identified or identifiable natural person. “Non-Personal Data” is data that is not used to identify a natural person.
The Information We Collect includes:
- Order Information: When you place an order on the Site, we will collect your name, email address, phone number, credit card number, credit card expiration date and billing address so we can complete your purchase and arrange payment and shipping.
- Forum Communications: If you participate in a forum or chat room on the Site, we may collect any information you provide about yourself.
- Site Traffic Data: Like most websites and apps, our servers automatically collect information when you access or use our Site or Services and record it in log files. This may include IP addresses, browser type, language, referring URLs, device information (e.g., device IDs), geolocation data, and other usage statistics.
- Cookies and Tracking Technologies: We use various technologies like cookies and web beacons to collect information when you interact with our Services. Cookies are small data files stored on your device that allow us to collect information like browser type, time spent on the Site, pages visited, language preferences, and other anonymized traffic data. We use this data to analyze trends, administer the website, track users’ browsing movements around the website, and gather demographic information about our user base. Users can control the use of cookies through their web browser settings and other tools.
- Social Media Interactions: We have presences on social media platforms including Facebook, Twitter, Instagram, YouTube, Pinterest, TikTok and others. When you interact or engage with us on social media, we may collect the Personal Data that you make available to us through those platforms, including things like your account ID or handle. On some social media platforms like Facebook, we may receive information about you even if you do not interact directly with our page – for example, we may receive information if one of your connections likes our page.
- User-Generated Content: We collect any information you post on public forums like product reviews, social feature walls, blog comments, videos, chats, etc. Any information shared publicly is available to other users and we cannot control how they may use the data.
- Employee Data: We collect information about our workforce members as required to manage the employment relationship, including things like contact details, compensation and benefits, position and title, and performance records.
- Other Sources: We may receive information about you from other sources like public databases, social media platforms, third-party data providers, marketing partners, affiliate programs, etc.
- Information from Children: The Services are not targeted towards children, and we do not intentionally collect Personal Data from children under 16 without obtaining parental consent. If you believe your child has provided us with Personal Data, please contact us so appropriate steps can be taken to remove that information.
- Aggregated Information: We may aggregate data collected through the Services in a manner which does not identify you. This Statistical Data helps understand how visitors use our Site or Services.
How We Use Information
We take care to allow your Personal Data to be used only for specific, legitimate reasons that are consistent with this Privacy Policy. We use Non-Personal and Personal Data for the following purposes:
- Provide, operate, optimize, and maintain our Site and Services
- Enable you to access, use, and interact with our Site and Services
- Process and complete your orders and transactions
- Communicate with you about your account, orders, transactions, support issues, and policy changes
- Customize content like product suggestions, stories, ads, and offers
- Analyze how our Services are accessed, used, or function
- Detect and prevent fraud, spam, abuse, security threats, and other harmful activity
- Conduct investigations and resolve disputes
- Enforce our Terms of Use, other policies, and legal agreements
- Carry out other legitimate purposes, and other purposes about which we notify our users and customers
How We Share Your Information
Vendors and Service Providers: We share your Personal Data with vendors and service providers that help us operate and improve our Site and Services. This includes payment processors that handle your credit and debit card information to authorize and complete purchase transactions, companies that assist with customer service, technical support, delivery services, email deployment, advertising networks, data analyzers, and more. These vendors and service providers are given the minimum amount of Personal Data necessary for them to provide their services to us. We do not allow third parties to use your Personal Data for their own marketing purposes or other purposes not related to the Services we provide.
Affiliates and Business Partners: We share your Personal Data with business partners, co-branded affiliate programs, and other affiliates like retailers, distributors, influencers, and coupon partners. This allows us to improve our Services, perform analytics, enable deliveries, and carry out other business purposes. These business partners are prohibited from using Personal Data we share for any purpose other than what we request.
Legal Requirements: In certain situations, Chocomaker may be required or compelled to disclose your Personal Data to law enforcement, governments, or other third parties. For example, we may disclose your Personal Data in response to a court order or subpoena, legal process, or lawful request from government authorities investigating suspected illegal activity or enforcing legal rights. We may also disclose your information if we reasonably believe it is necessary to prevent illegal activity (such as fraud, identity theft, invasion of privacy) or legal harm (such as bodily injury or property damage), or to help protect the safety of our users, the Sites, or the public.
Business Transactions: As we develop our business, we may engage in the sale, transfer, purchase, merger, bankruptcy, reorganization, liquidation, dissolution, or similar transaction involving another company. In these cases your Personal Data may be among assets transferred as part of the transaction, subject to terms consistent with this Privacy Policy.
With Your Consent or Direction: In addition to the sharing described in this Privacy Policy, we may share information about you with third parties whenever you consent to or direct us to do so. For example, if you use a social sharing feature on our Services, you share information with your social media provider. Likewise, if you provide payment information to a third party merchant through services made available on our Site, the merchant will receive your payment details.
Aggregate or De-Identified Data: We may disclose information that has been aggregated or reasonably de-identified, so it cannot reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services or share a hashed version of your email address to facilitate customized ad campaigns.
Links to Third Party Sites: Our Site and Services may contain links to third party websites like social media platforms, partners, advertisers, etc. When you click on third party links, you are leaving our Site or Services and entering a third party site or service. Because we do not control third party sites, policies and practices, we encourage you to read the privacy policies of each site you visit to learn about their data collection, use, and disclosure practices. We have no responsibility or liability for the privacy policies or practices of third party sites.
Your Data Rights and Choices
We offer choices about how we use and share your Personal Data, and we respect your right to control your data.
- You can opt-out of promotional communications (e.g. marketing emails, push notifications) by using the unsubscribe link they contain or changing settings in your account profile. While opt-outs are applied promptly, you may still receive communications already in process.
- You can update or correct Personal Data like your registered name, email, address, password, etc. by editing your profile or contacting us for support.
- You can delete your account by emailing us at [email protected]. We will confirm and complete your request if we can easily and reliably do so. However, we cannot control the retention practices of third parties who processed your data in connection with our Services.
- You can download a copy of certain Personal Data we maintain about you by contacting us at [email protected]. For your security, we may verify identity before sharing requested data.
- You can opt-out of cookie tracking through your browser settings or tools. However, our Services may not function properly if you block or reject cookies.
- If you reside in the European Economic Area (EEA) or other jurisdiction that confers European-style data rights, you normally have additional rights over your Personal Data. This includes things like requesting details about how we handle your data, having inaccurate data corrected, restricting how we process your data, erasing your data, receiving your data in a portable format, and lodging complaints with data protection authorities.
How Long We Keep Your Information
We keep your Personal Data only as long as reasonably necessary for the purposes outlined in this Privacy Policy, while we have a business need to do so, or as legally required. For example:
- We retain information collected from Site visitors (e.g. IP addresses) for a short time period that enables us to troubleshoot, analyze traffic, improve Site functionality, and identify trends.
- We keep information related to your online orders (e.g. payment details) for longer periods as reasonably required to comply with and demonstrate compliance with legal requirements like tax and audit rules.
- Information associated with your account will generally be kept until it is no longer necessary to enable your use of our Services, or until you ask us to delete it or your account is deleted – whichever comes first.
- Some information may remain in backups for additional time for fraud detection, legal compliance, audit purposes, or where deletion is infeasible due to technical limitations.
Our Security Practices
We employ appropriate technical and organizational measures designed to protect your information against accidental loss, destruction or damage, unauthorized disclosure or access, or unlawful processing. However, no security safeguards are 100% secure. We will notify users of any breach of their Personal Data as required by applicable law.
International Data
Our Site and Services are hosted and operated in the United States (“U.S.”) through third party service providers, using cloud computing services located in the U.S. If you do not reside in the U.S., laws in the U.S. may differ from laws in your country.
By using our Services or providing any Personal Data for any of the purposes stated above, you consent to the collection, transfer, storage and processing of your data in the U.S. and other countries globally where we operate. Where we transfer your data from the European Economic Area (EEA) or Switzerland, we put safeguards in place to ensure data remains protected and that rights individuals have under European data protection law (including the General Data Protection Regulation “GDPR”) continue to be effective.
Privacy Policy Changes
Because we evolve based on user feedback and innovation, we may update this Privacy Policy from time to time. If we make important changes, we will alert you through the Services or by other notification. We encourage you to periodically review this page for the latest on our privacy practices. Your continued use of our Services after any changes constitutes your consent and acceptance of the amended Privacy Policy.
How to Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Team at [email protected] or by mail to:
Chocomaker® Chocolate, Chocolate Fountain, Cake Drip
Attn: Data Protection Officer
123 Chocolate Way
Chocolate Town, CA 54321
United States
Thank you for taking the time to understand our Privacy Policy! Let us know if you have any other questions.
